Junior Change Analyst to enhance ITSM change control processes and procedures

Contract

Information Technology

Salary: $45/hr

Job Status

Open

Start Date:

April 17, 2021

End Date:

July 8, 2021

Description

Our client is seeking a Junior Change Analyst to enhance ITSM change control processes and procedures.

Must have:

  • Previous experience with ITSM or IT process management is required.
  • ITIL foundations certification
  • Post-Secondary education, A+ Computer Technician, Networking Fundamentals Key Accountabilities include:

Ensure changes are planned sufficiently in an effort to maximize success in compliance with all applicable policies and regulatory requirements; and without unnecessary service degradation or interruption. Including but not limited to;

Information system service transition planning quality as measured by:

  • Complete, accurate, and timely CHG ticket submissions
  • Monitor and review new Change (CHG) tickets for quality assurance purposes
  • Collaborate with the project teams and monitor their change tickets through the lifecycle to ensure timely change implementation
  • Create and distribute effective and efficient service interruption notifications
  • Update a ‘Forward Schedule of Change’ as required
  • Update CMDB as required via assigned Catalog Tasks or CHG Tasks – according to documented procedures
  • Liaise with Site Application and Infrastructure teams as required, to ensure accuracy of information

Location:

Houston, Texas

Numbers of Positions to fill:

1

Environment:

Remote

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